tags

Posted by AGSupport on Fri, 15 Oct 2020

Posts found for tag: live-update

Remote Inc and Kaspersky Problems

Posted by AGSupport on Thu, 4 Nov 2020

For some remote users who are using Kaspersky software, you might experience some problems when upgrading your Remote Inc client. To prevent this, do the following:


1. Make sure that Remote Inc Live Update is enabled


2. Check if Remote Inc is considered as a threat


3. Add Remote Inc to Trusted Applications in Kaspersky


Importance of AgentLive Update

Posted by AGSupport on Fri, 5 Nov 2020

Remote Inc Revision on Nov. 5, 2020

Posted by AGSupport on Fri, 5 Nov 2020

Release Notes version: 2020110550

  • Fix problems with automatic sign out. The cause of this problem is that when the system detects that the token is already expired, it automatically logs out the user. The fix we did is to modify the system such that instead of signing out, the system will call RenewToken Method.
  • Enhance Network Checking: System cache mode of the system should also be determined by status of communication with the backend service. This means that even though internet connection is available if the service connection returns unsuccessful, the system will go into cache mode.
  • Add Revision Number to setMachineInfo method.
  • Enhancement of worktime notification. Instead of showing the total worktime for the current session, show the total worktime for the current day.
  • Change Error Message for Inactive and deleted user.

Remote Inc Revision on Nov. 12, 2020

Posted by AGSupport on Mon, 15 Nov 2020

Release Notes version: 2020112550

  • Fix AgentHook Dll to solve Keyboard and Mouse Hook problems with Windows 7 and Vista
  • Modify agent service and data processor to log correct "Status" of a user in cache mode. -services.class is also modified accordingly.