%B %Y archive

Posted by AGSupport on Thu, 4 Nov 2020

Archives for February, 2011

Data Access Management - Control Access to Keystrokes and Screenshots

Posted by AGSupport on Mon, 21 Feb 2011

Tips to Manage Your Team - Admin Accounts

Posted by AGSupport on Thu, 17 Feb 2011

Great job! You've already created your Remote Inc account, created an office, and added some remote users. Searching for some power user features? There's a lot of power available in the different account types in the Live Monitor admin area. Here's a summary of the powers of the 3 different types of admin accounts: Company Admin, Office Manager, and Company Monitor.


COMPANY ADMINISTRATOR - have access to all information related to a company. This is the first account created when you sign up for Remote Inc.

  • View and Edit the Company Details
  • View, Add, Edit and Delete offices in his Company
  • View, Add, Edit and Delete Company Administrators in the Company he belongs
  • View, Add, Edit and Delete Office Managers in the Company he belongs
  • View, Add, Edit and Delete Company Monitors in the Company he belongs
  • View, Add, Edit and Delete Remote Users in the Company he belongs
  • Assign Remote Users to a Company Monitor/s
  • Upgrade and Downgrade of License
  • Add and Update billing information of the company
  • Enable/Disable the access of Company Administrators, Office Managers and Company Monitors to the Keystrokes and Screenshot Data of the Remote Users
  • View the timesheet, keystrokes, activity chart, screenshots of all remote users (Keystrokes and Screenshots data - optional as allowed by the Company Admin)

OFFICE MANAGER - have access to all information related to the offices they were assigned to. Ideal if you have a larger team with several managers. Let each manager see only their own team members, and restrict access to Remote Inc account administration.

  • View the Company Details
  • View and Edit the office/s assigned to him
  • View, Add, Edit and Delete Company Monitors in the office/s assigned to him
  • View, Add, Edit and Delete Remote Users in the office/s assigned to him
  • Assign Remote Users to a Company Monitor/s
  • View the timesheet, keystrokes, activity chart, screenshots of all remote users assigned to his office (Keystrokes and Screenshots data - optional as allowed by the Company Admin)

COMPANY MONITOR - useful if you are a staffing or consulting agency. Give controlled access of work reports to your clients.

  • View the timesheet, keystrokes, activity chart, screenshots of all remote users assigned to him. (Note that they can only view time sheets of users starting from a start date assigned to them) (Keystrokes and Screenshots data - optional as allowed by the Company Admin)