Remote Inc Revision on August 23, 2011

Posted by AGSupport on Thu, 25 Aug 2011

Release Notes version: 2011082350

  • Set screenshots taking in random time interval when the configuration_key, INTERVAL_FIXED is set to 0 in alm_user_configurations. By default, the system takes screenshots at 5 minutes time interval.



Remote Inc Monitoring (Online and Offline Mode)

Posted by AGSupport on Wed, 24 Aug 2011



Data Capture Configuration

Posted by AGSupport on Mon, 14 Mar 2011



Getting Started Tips for Remote Inc

Posted by AGSupport on Tue, 8 Mar 2011

It's easy to get started with Remote Inc. Here are some tips to help you get going:

  • Use Remote Inc as a meter to measure hours worked. For full time work, specify the required number of hours and use Remote Inc to track it. It could be 8 hours a day, 160 hours a month, etc. Be sure to clearly specify these expected work hours with your staff.
  • Provide work IM and email accounts to your staff. Staff using personal Skype and IM accounts, are likely to be distracted by personal chat conversations, or even messages from other freelance clients. It's easy to create a Skype or Yahoo Messenger account for team members (ex, mycompany.joe), and ask them to only sign in with that during work for you. This protects their privacy, and also helps them to focus on their work.
  • Give feedback to remote workers if you see them straying from their work. You're paying for real work - not watching movies, playing on Facebook, or browsing NBA scores. Often they might not even realize they are browsing non-work websites, and need to be reminded.
  • Check idle time as part of a time sheet. If a remote worker is not actively using their computer for longer than 4 minutes, Remote Inc will switch into idle status. Some jobs require work away from a computer - such as making phone calls. However, for regular computer work, you may want to look closer if your staff are consistently higher than 10 to 15% idle time.



Avoid Outsourcing Scams - use Remote Inc

Posted by AGSupport on Sun, 6 Mar 2011

The blog Urbanette recently published a very detailed post about the challenges of outsourcing to a developing country like India or Philippines. Among the problems the author has encountered with overseas staff leasing companies are:

If you hire two people they will have one working, and switch them around (all junior).
...
If you hire one “dedicated” programmer, they assign two or three clients to that one programmer. This means less overhead for the outsourcing company – less computers, less staff, infinite number of clients, no need to wait to hire, they always have available staff.
...
They have unrelated people who have nothing to do with the project sit and chat with clients and say “I’m still working on it, yes ma’am, etc.”

Remote Inc is mentioned as a tool to help be sure you're getting what you're paying for:

Make them install and use this software: Remote Inc.com (to make sure they’re online the hours they bill you for, and aren’t on Facebook half of the day, or away from their computer, etc.)

The full article has some good advice, and is a worthwhile read for anyone thinking to outsource projects to an overseas staff leasing company.

Do you have any tips on using Remote Inc to manage outsourced projects or manage a remote team? Let us know - we'd love to hear your feedback!